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1.7

I've been reading the reviews and boy am I worried if I am at the right gym or should I say my money is going to the right gym. I was looking for a total package similar to the VIP (only offered at companies) because I love spin classes but I was told it costs $XXX.xx and I had to pay in full.

This was a special for a limited time and I needed to jump on this now(it was their usual rate by the way). I know employees work on commission but don't lie to your customers. We don't appreciate it! So I sat on it for awhile and found they had a special for much less and I had to pay extra for spin only but it included ALL other classes.

So I signed up and was ready to pay in full but I was told I could not do this. I was told my contract would end after 12 mo. And I will continue to be charged this same rate month to month. Later I found out from 2 other staff mbrs I could have paid in full.

Now 3 months later I was calling to up grade to be able to go to any EP and I find out that my mbrsp does not include classes at all! That's not even why I was calling. By the way, most staff will not discuss rates over the phone; how inconvenient. All I was told is that they are sorry that I have this BASIC MBRSP and they and to re-train their staff.

Great! I am super disappointed and concerned about my contract terms since the packages (and rates) change every time I talk with someone different.

All I get is a sorry but to remedy. Super frustrated!

Reason of review: Pricing issue.

Location: El Paso, Texas

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