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1.0

I paid my renewal membership Over the phone last year and I kept getting calls to renew my membership once I went to the gym they told me they never received my payment. I went to the corporate office and I couldnโ€™t believe what happened next -they donโ€™t take walk ins and they turn me away . They told me customer service is only by phone or email . The reason I had to go to corporate is because they did not email me back or return my calls.

I emailed them my bank statements showing the payment that was withdrawn saying Ep-Roca withdraw payment and sent it to them and guess what THATS NOT good enough . I had my bank type up a letter and thatโ€™s not good enough either they canโ€™t find my payment in their outdated system I guess.

EP fitness/ROCA took my money and did not active my membership.

I have to put this review to let people know that you will not be treated with any type of customer service from corporate . They will not use common sense that a bank statement is good enough to show proof of payment . they need to admit someone made some kind of error up there and re- new my membership .

Iโ€™m furious I feel they took my money . I paid for a membership and they never activated my account . Please be warned if you have a problem . Itโ€™s sad to read all of the reviews of how horrible this company is . My issue it unresolved .

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