Ep Fitness - Membership Issue unresolved
I paid my renewal membership Over the phone last year and I kept getting calls to renew my membership once I went to the gym they told me they never received my payment. I went to the corporate office and I couldnโt believe what happened next -they donโt take walk ins and they turn me away . They told me customer service is only by phone or email . The reason I had to go to corporate is because they did not email me back or return my calls.
I emailed them my bank statements showing the payment that was withdrawn saying Ep-Roca withdraw payment and sent it to them and guess what THATS NOT good enough . I had my bank type up a letter and thatโs not good enough either they canโt find my payment in their outdated system I guess.
EP fitness/ROCA took my money and did not active my membership.
I have to put this review to let people know that you will not be treated with any type of customer service from corporate . They will not use common sense that a bank statement is good enough to show proof of payment . they need to admit someone made some kind of error up there and re- new my membership .
Iโm furious I feel they took my money . I paid for a membership and they never activated my account . Please be warned if you have a problem . Itโs sad to read all of the reviews of how horrible this company is . My issue it unresolved .
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