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Ep Fitness in El Paso, Texas - Poor management

Have been a member for several years and I’m ready not only to cancel my membership but to ensure friends and family members do as well, managements lack of proffesionalism and willingness to fix issues is unbelievable, the way we are treated as costumers by management at the lee Trevino location is demeaning and humiliating I do not recommend this gym to anyone
1.0
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Equipment Quality
Staff
Value for money
#1433505
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Ep Fitness in El Paso, Texas - Negative

This place could be much more successful with better management choices. The managers and employees responsible don’t take the time to make it a great facility and mare poor business decisons. I suggest to the owner or upper management to train these individuals better and their business will surely prosper. When dealing with issues managers should have certain skills to investigate, document and impose discipline FAIRLY. Don’t shoot yourself on the foot EP for baing to lazy to deal with issues!!!!
3.2
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1433493
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EP Fitness will do everything in their power to prevent you from cancelling your membership. I recently moved to Phoenix and forgot to cancel my membership. On one of my trips back to El Paso, I stopped by an EP Fitness and inquired about cancelling. I was told that I...
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#1382409
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Last night I went to the paragon location for an early afternoon workout, when I got there I remember that Monday night football was on,so I went to the counter and gently ask the clerk that if she can put the game in one of the cardio-room TV screens, without even...
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3.8
I didn't like
  • Customer service
#1370915
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I paid my renewal membership Over the phone last year and I kept getting calls to renew my membership once I went to the gym they told me they never received my payment. I went to the corporate office and I couldn’t believe what happened next -they don’t take walk ins...
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1.0
#1350468
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Ep Fitness - Contract

Call me @915-920-3295 Upset customer
1.5
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Website
#1305804
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I was a member of EP Fitness for almost 10years. I paid in cash for the whole year and had discounted rate for each of those years. This year I was out of the country and attempted to return and pay (as always) by one year membership in full. They told me the costs had...
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2.3
I liked
  • Convenience and cleanliness
I didn't like
  • Lack of employee control and increase in cost
#1297259
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Ep Fitness in El Paso, Texas - No one spoke with me

I need tobsoeak to someone so i can get the best membership possible. But no one answers my calls
3.6
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1258138
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I have not had a membership for a few years and all of a sudden I got four charges in a row. I called to ask what the charges were for and they said that it was for declined card and I told them I was not even living in El Paso anymore nor did I ever sign up with them...
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#1184260
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I had this gym CALL ME AFTER 5 YEARS and had the GUTS to scare me me into pretty much signing up again.They had the unethical practice and guts! to call me and make some remarks like "you sure you canceled your contract" i don't even know how they got my phone number...
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1.0
#1134253
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