Ep Fitness - Unauthorized charge to cancelled account
Membership was up on October 2017. Called to cancel on September 2017 and was given a corporate email and instructed to send an email as my cancellation notice along with full name and ID number.
Was never told to go physically to a gym and sign anything. Come November 2017, I have been charged the monthly charge. Emailed to dispute the charge (included the original cancellation email) and am being told that they do not handle cancellations by phone or email......and that they never received my cancellation email (even though they are responding from that very same email). This is a piece of *** corporation full of thieves.
Id like to gather up people who have been deceived and had unauthorized charges as well, im sure im just one of many. Companies like this need a class action lawsuit.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $53.
Preferred solution: Full refund.
Ep Fitness Pros: Child care.
Ep Fitness Cons: Difficult termination policies, Dirty restrooms.
Location: Bldg C, 121 Paragon Ln, El Paso, TX 79912, USA
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